Thank you for shopping with Overrock! We strive to ensure that you are completely satisfied with your purchase.
If for any reason you are not entirely happy, we are here to help.
1. Returns / Eligibility for Returns:
To be eligible for a return, your item must be:
Non-Returnable Items:
Custom or personalised items unless faulty.
2. Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed within 7 business days, and the credit will automatically be applied to your original payment method.
Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
If you need to exchange an item for the same product (e.g., different size or colour), please email us at [email protected] to arrange an exchange.
Exchanges are subject to product availability.
4. Shipping Returns
To return your product, mail it to:
Overrock Returns Department
Gym Beasts
1-3 Commercial Road
Bulwell
NG6 8HD
You are responsible for paying your own shipping costs for returning items unless otherwise specified.
Recommendations:
Use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
5. Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of receipt at [email protected] with:
We will arrange a replacement or refund as quickly as possible.
6. Contact Us
If you have any questions about our returns policy, please contact us:
Email: [email protected]
Phone: 07989 355191
We’re committed to providing exceptional customer service and ensuring your shopping experience with Overrock is seamless and enjoyable.
